Jun 13, 2022  |  12:00pm - 1:00pm

DFCM Share & Learn: Helping patients to access care

Improving wait times on the phone

Register here

Do your patients have difficulty getting through on the phone? Do your patients have to wait a long time before speaking with someone? Does your site have many dropped calls? Common patient experience survey data has shown us that there is an opportunity to improve wait times on the phone across the DFCM academic sites.

At this multi-session event, we will explore how different teams have approached reducing wait times on the phone. For each session, two speakers will review what interventions they have tried at their site, what happened, and what they learned. All team members are encouraged to attend so that faculty, staff, and patient partners across our DFCM academic sites can share, reflect, and learn with each other.

Presenters:

  • Dr. Navsheer Gill, Southlake Regional Health Centre, Newmarket, ON
  • Dr. Susie Kim, Ms. Nicole Bourgeois & Mr. Andre Bowen, Women's College Hospital, Toronto, ON

Moderators: 

  • Dr. Debbie Elman, Family Physician, Sunnybrook Health Sciences Centre, Toronto, ON
  • Dr. Erica Li, Family Physician, Michael Garron Hospital, Toronto, ON

Further information: kirsten.eldridge@utoronto.ca