Measuring and Improving the Patient Experience
Improving the patient experience is central to improving quality in primary care. To understand what works for patients and what needs to improve, the University of Toronto’s Department of Family and Community Medicine’s 14 teaching sites collaborated to launch a joint patient experience survey in Spring 2020. The survey includes questions to understand timely access to care, perspectives on virtual care, patient engagement in care and more. The survey is sent every 4-6 months to registered patients at each of our teaching sites and is available in English, French and Mandarin.
What we have learned from the patient experience survey:
Want to know how we are using the patient experience data? Click to view how this data is being used to make improvements across the DFCM academic teaching sites.
For more information on the survey methods and early results, view our recent publication in BMJ Open: Sociodemographic differences in patient experience with primary care during COVID-19: Results from a cross-sectional survey in Ontario, Canada