Measuring and Improving the Patient Experience

Improving the patient experience is central to improving quality in primary care. To understand what works for patients and what needs to improve, the University of Toronto’s Department of Family and Community Medicine’s 14 teach sites collaborated to launch a joint patient experience survey in Spring 2020. The survey includes questions to understand timely access to care, perspectives on virtual care, patient engagement in care and more. The survey is sent every 4-6 months to registered patients at each of our teaching sites and is available in English, French and Mandarin. 

Survey findings

For more information on the survey methods and early results, view our recent publication in BMJ Open: Sociodemographic differences in patient experience with primary care during COVID-19: Results from a cross-sectional survey in Ontario, Canada

View the survey

Patient Experience Survey - Improving Your Patient Experience

We welcome others modifying the survey for their use. Please send your suggestions or questions to dfcm.quality@utoronto.ca.