Patient Experience Survey

What is the Patient Experience Survey?

Improving the patient experience is central to high-quality primary care. 

The Department of Family and Community Medicine (DFCM) launched a shared Patient Experience Survey across 18 teaching sites in Spring 2020 to better understand what works well for patients—and where care can improve.

The survey captures feedback on access to care, virtual care, and patient engagement. It is sent every 4–6 months and is available in English, French, and Mandarin.

 ▶ Watch a short video about the survey and the new Person-Centered Primary Care Measure, a set of questions used to understand whether patients feel they are receiving high-quality care.

VIEW THE PATIENT EXPERIENCE SURVEY

How We Use the Data

We welcome others modifying the survey for their use. If you would like to use or modify the survey, or if you have any questions, please email PES.DFCM@utoronto.ca.